Returns and Exchanges

RETURNS AND EXCHANGE

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At TUXUAN, we understand that finding the perfect wedding accessories is important, and we want to make sure you are completely satisfied with your purchase. Here’s our policy for returns and exchanges:

Returns Policy

– Timeframe: If for any reason you are not 100% satisfied with your TUXUAN purchase, you can contact us within 14 days from the order date to initiate a return process.
– Refund Process: Once we receive your returned items at our warehouse, we will process your refund within 5-7 business days. Please note that shipping costs are non-refundable.
– Handling Fee: A handling fee of $6 per order will be deducted from your refund to cover the cost of return shipping and processing.

Exchanges Policy

– Free Exchanges: We offer free exchanges for store credit within the 14-day return window. Please contact our customer service to initiate an exchange.
– Return and Reorder: After the 14-day window, if you still need an exchange, you can return your items for a refund and place a new order for the desired items.

Conditions for Returns and Exchanges

– All products must be returned in their original condition, unworn, and with all tags attached.
– Items must be in their original packaging and include all accessories and documentation provided with the product.

How to Make a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer service within 14 days of receiving your order to inform us of your intention to return or exchange.
2. We will provide you with return instructions and a prepaid return label if applicable.
3. Package your items securely, ensuring they meet our return conditions.
4. Ship your items back to us using the provided return label or your preferred shipping method.
5. Once we receive and inspect the returned items, we will process your refund or exchange accordingly.

Sale Items

Please note that all clearance items and items purchased during special promotions are final sale and cannot be returned or exchanged.

Discount Codes

Discount codes are valid only at the time of purchase and cannot be applied retroactively to previous orders.

Revision Date

This policy was last revised on November 21, 2024.

If you have any questions or need assistance with a return or exchange, please do not hesitate to reach out to our customer service team. We are here to help make your TUXUAN experience as smooth and satisfying as possible.

Contact Us

For any inquiries regarding returns, exchanges, or any other matters, please email us at info@tuxuan.co.

Thank you for choosing TUXUAN for your wedding day needs. We are committed to your satisfaction and look forward to assisting you.